Clarabridge Engage Review 2024: Software Features & Pricing

Summary

What is Clarabridge Engage?

Clarabridge Engage is a social media management software that helps businesses to deliver more impressive customer service through its engagement and conversation analytics tool.

The app evaluates all social interactions to ensure consistency and quality of service. As a result, it aids users’ team members to improve productivity and efficiency.

The software allows for multi-channel evaluation, able to integrate with social media platforms such as Facebook, Twitter, Instagram, WhatsApp, etc. It also enables users to engage either via SMS, email, chat, forums, blogs, or review sites.

Users can escalate and tag team members to a specific conversation. Also, the platform supports performance evaluation. It can help social media managers to measure members' effectiveness and determine who needs coaching and improvement.

Benefits of Clarabridge Engage

Multi-Channels Listening

Clarabridge Engage has a multi-channel social media listening feature that enables its users to connect to their customers anywhere. These include all major social media platforms, digital messaging, blogs platform, forums, news sites, and many more.

Clarabridge messaging features can help brands to build strong connections with their audience. Team members can give prompt responses and engage with them whether users are on the go since they can use either desktop, mobile device, or tablet.

Moreover, it can improve brand reviews as users can control and respond quickly to any negative feedback on social media.

Empower Team Members

The software has special widgets and it provides metric reports that can help users to evaluate team performance regardless of whether they are working remotely. It measures average handle and idle time, first contact response rate, etc. Managers can view these metrics in a dedicated engagement dashboard.

The engagement dashboard can serve as the evaluation tool that can help brands to assess all members with minimal time and effort. It can be a reference to provide coaching and give rewards to top-performing agents.

Smart Automations

Clarabridge Engage offers smart automation that enables the automatic categorization of conversations. It makes it easier for team members to organize all interactions.

Users can also set FAQs, ice breakers, and provide basic customer support chatbots. As a result, customers will receive prompt responses and resolutions that they like the most. Also, it can save time and can help them deliver excellent customer service.